Refund and Cancellation Policy

Last updated: 25 July 2026

This policy covers all purchases made through systems.connectlabz.com, the digital product store of ConnectLabz, Punjab, India.

All sales are final

Our products are digital, downloadable, and delivered instantly after payment. Because they are delivered immediately and cannot be returned in the way a physical item can, all sales are final, except where a refund is required under the applicable consumer law of your country.

By completing your purchase and consenting to immediate digital delivery at checkout, you acknowledge that you may lose any right of withdrawal, cooling-off, or cancellation that would otherwise apply to digital content under the law of your country. This does not affect any statutory rights that cannot be lawfully waived.

When we will provide a refund

We will provide a refund, replacement, or resolution in the following situations:

  • the product file is faulty, corrupted, or cannot be downloaded, and we are unable to resolve the issue;
  • you were charged more than once for the same order;
  • the product is materially different from what is described on the product page;
  • a refund is required under the consumer law that applies to you.

When we are usually unable to refund

We are generally unable to offer a refund where:

  • you have changed your mind after downloading or accessing the product;
  • you did not achieve a particular result, as we do not guarantee outcomes;
  • you purchased the wrong product but have already accessed it, though we will try to help you where reasonable.

Cancellations

All purchases are one-time digital purchases delivered instantly. There are no subscriptions, recurring payments, or ongoing plans to cancel. Because delivery is immediate, orders cannot be cancelled once the purchase is complete and delivery has begun, except where cancellation or a refund is required under the consumer law that applies to you.

Refund processing time

Where a refund is approved, it will be processed to your original payment method within 5 to 7 business days of approval. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

How to request a refund

Contact us at support@connectlabz.com with your order reference and a description of the issue. We will acknowledge your request within 2 business days and aim to resolve it promptly. Approved refunds are issued to your original payment method within 5 to 7 business days.

Nothing in this policy limits any non-excludable right you have under the consumer law applicable to your country of residence.