Privacy Policy

Last updated: 25 July 2026

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit systems.connectlabz.com (the “Website”) or purchase our digital products.

The Website is operated by ConnectLabz, a GST-registered business based in Punjab, India (GSTIN 03QQHPS0522Q1Z7) (“we,” “us,” “our”). systems.connectlabz.com is the digital product store of ConnectLabz. You can reach us at support@connectlabz.com.

By using our Website or purchasing our products, you agree to the practices described in this policy.

Information we collect

Information you give us at checkout or signup

When you create an account or complete a purchase, we collect your name, email address, and any other details you provide at checkout.

Payment information

Your payment details are collected and processed directly by our payment providers — Cashfree Payments for payments within India, and Skydo for international payments. We do not store your full card numbers, UPI credentials, or banking details on our own systems.

Technical and usage data

When you visit the Website, we and our analytics providers may automatically collect basic usage data such as your IP address, browser type, device information, and pages visited.

Analytics and cookies

We use analytics tools and cookies to understand how visitors use the Website and to improve it. Please see our Cookie Policy for more details.

AI chat widget

Our Website may use an AI-powered chat widget provided by Chatbase, a third-party service. If you choose to use the chat, your messages are processed by Chatbase to generate responses. Chatbase operates under its own privacy terms, which govern how your chat data is handled, stored, and retained. We encourage you to review Chatbase’s privacy policy if you have questions about how your chat interactions are processed.

How we use your information

  • to deliver the digital products you purchase and send your download links;
  • to process payments and confirm your orders;
  • to provide customer support and respond to your messages;
  • to send essential transactional emails such as order confirmations, receipts, and delivery notices;
  • to send you relevant product updates or information where you have opted in;
  • to understand how our Website is used so we can improve it;
  • to maintain the security and performance of the Website;
  • to meet our legal, tax, and accounting obligations.

We do not sell your personal information. We do not send marketing emails unless you have opted in. Every marketing email we send will include a clear and working unsubscribe option.

How we share your information

  • Cashfree Payments and Skydo, to process domestic and international payments securely;
  • Hostinger, which provides our website hosting and may process data as part of standard hosting operations;
  • Analytics providers, who help us understand and improve the Website;
  • Chatbase, our AI chat provider, which processes chat interactions under its own terms;
  • Email and delivery service providers, to send order confirmations and download links;
  • Authorities or regulators, where we are legally required to disclose information.

We do not share your personal data with unrelated third parties for their own marketing purposes.

Where your data is stored

Our service providers, including Hostinger, Cashfree Payments, and Skydo, may store and process data on servers located in India or other countries. Wherever your data is handled, we take reasonable steps to ensure it is protected in line with this policy and applicable law.

How long we keep your data

We keep your personal information only as long as needed to deliver your purchase, provide support, and meet our legal and tax record-keeping obligations under Indian law. After that, we delete or anonymise it. Order and payment records may be retained for the period required by applicable law.

How we protect your data

We use reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. Our Website is hosted on Hostinger’s infrastructure, which applies its own security standards. No method of online transmission or storage is completely secure, and while we take reasonable care, we cannot guarantee absolute security.

Your rights

You have rights over the personal data we hold about you. You can:

  • ask us what personal data we hold about you and access it;
  • ask us to correct or update inaccurate data;
  • ask us to delete your data, subject to any legal or tax retention requirements;
  • withdraw your consent at any time where processing is based on consent.

If you are in India, you also have the right to grievance redressal and the right to nominate another person to exercise your rights on your behalf, as provided under India’s Digital Personal Data Protection Act, 2023. Depending on where you live, you may have further rights under your local data protection law.

To exercise any right, contact us at support@connectlabz.com.

Children

Our products are intended for businesses and professionals. We do not knowingly collect personal data from children. If you believe a child has given us personal information, contact us and we will delete it promptly.

Grievance and privacy contact

  • Email: support@connectlabz.com
  • Location: Punjab, India

We aim to acknowledge and resolve complaints promptly and within any timeframe required by applicable law.

Changes to this policy

We may update this policy from time to time. The “Last updated” date shows the current version. Continued use of the Website after any update means you accept the revised policy.